TERMS & CONDITIONS

This site is directed at United Kingdom resident customers only and goods can only be shipped within mainland UK. We reserve the right to refuse to supply our products to you without reason.

INFORMATION ABOUT THE CONAIR GROUP LTD

This website is owned and operated by The Conair Group Limited. The Conair Group Limited is a division of the Conair LLC, USA and is registered in England and Wales under the registration number 1134488. Our registered office is at Maplewood, Crockford Lane, Chineham, Basingstoke, RG24 8AL. Our registered VAT number is GB168 4938 15.

GENERAL

The following terms and conditions apply to all purchases made on the www.cuisinart.co.uk web site. Please read them carefully, you may wish to print a copy for future reference.

Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If you do not agree to these Website Terms in their entirety, you MUST NOT use this website.

No other terms and conditions shall apply to the sale of our goods.

These terms and conditions and the purchase by you of any goods from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.

PURCHASES

a. Orders:

No order for goods shall be binding upon us unless and until accepted by us in writing. We reserve the right to decline any order placed with us in our entire discretion.

b. Availability of Goods:

All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.

c. Description of Goods:

We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time.

We also reserve the right to change the specification of the goods we sell.

Every care is taken to reproduce faithfully all product descriptions, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact one of our Customer Care Team to discuss the product in more detail. In the event of a product being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account or card.

d. Prices:

All prices quoted are for new goods; prices are in pounds sterling and include all taxes at current rates.

Prices are subject to change at any time before we accept an order from you.

Delivery is included in the price if the value of the order is £30 or more. If the order value is less than £30, delivery is charged at £3.99.

e. Delivery:

For purchases of Cuisinart products, we use DPD (a division of GeoPost UK Limited) for all deliveries. We aim to deliver orders within 5 to 7 working days of confirmation of order or (if later) clearance of payment.

Personalise your DPD delivery experience with the DPD app.For more information visit: www.dpd.co.uk/yourdpd

For purchases of spare parts, we use a combination of DPD and Royal Mail (depending on the size and type of product).

We aim to dispatch all orders with in 2 to 3 working days of confirmation of payment of your order*. Please allow 3-5 working days for delivery of your order.

We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, may mean delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Cuisinart cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. 

f. Payment:

Payments are accepted on most major credit or debit cards via our secure server. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.

Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorised by you.

Please note that the payment will show on your statement under “Conair 01252 813000”.

g. Klarna Payment:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Pay Later in 30 days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here.  

Pay in 3 instalments: With Pay in 3 from Klarna you can pay your purchase in 3 equal instalments. The first instalment will be reserved when the checkout process is complete, and confirmed once the purchase is shipped. Subsequent payments will be taken 30 and 60 days later - the due date in each case will be communicated by Klarna. Further information regarding Pay in 3, including terms and conditions and Standard European Consumer Credit Information you can find here.

The payment methods Pay in 30 days and Pay in 3 are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna, and you may need to provide some additional information to allow Klarna to complete their checks. Orders through Klarna are subject to the result of the credit check. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement, which can be found here. Further information and Klarnas user terms can be found here. General information on Klarna can be found here.

h. Your Invoice:

All goods are supplied with a full invoice giving a description of the goods purchased, the price paid and delivery charges, including VAT.

RETURNS/REFUNDS

The following terms and conditions cover the situations where either (a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.

a. The goods are faulty or damaged, or there is a shortfall, on delivery

Where goods are received by you faulty, damaged or there is a shortfall then we must be notified within 30 days of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods.

All goods are returned to us at your risk

Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery.

In no event shall our liability exceed the value of the goods in question.

b. Your right to return non-faulty goods

Private (ie non business) UK customers have certain cancellation rights under the Consumer Protection (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For full details the Regulations should be consulted, but in summary:

1. the right to cancel must be exercised on or before the end of the fourteenth working day following the day after delivery of the goods
2. notification of the wish to exercise the right to cancel (including your order number) must be received by us as set out in above to:- Conair Customer Care Logistics, Unit 4 Revolution Park, Buckshaw Avenue, Buckshaw Village, Chorley PR7 7DW or by e-mail to: support@cuisinart.co.uk
3. customers wishing to return non-faulty goods should notify us within 14 days and must arrange to return the goods in a saleable condition (including undamaged packaging) at the address referred to in (2) above as soon as possible. The goods will be deemed returned when actually received by us;
4. pending return of the goods to us you must keep them in good condition. We reserve the right to refuse to accept a return of goods which have been used (eg cosmetics);
5. subject to compliance with the foregoing customers will be entitled to a full refund of the price paid to their account or the credit card used (less any deductions in accordance with the foregoing);
6. Refunding the cost of delivery – Any unwanted goods sent back and received by us within the fourteen day cancellation period, will have the basic delivery cost refunded that was charged when the order was placed, however if you opted for enhanced service e.g. guaranteed next day, we will only refund the basic cost, which is the cost initially charged at order.
7. certain goods cannot be returned e.g. goods made to the customer’s own specification or perishable goods;-

If you have any questions concerning the application of the Regulations, please contact us at support@cuisinart.co.uk

RETURN OF COUNTERFEIT GOODS

Any items sent to The Conair Group Ltd which are found to be counterfeit goods shall be retained. The Conair Group Ltd will, in return, provide an official document confirming the item/s are counterfeit, which can be used to pursue further action with 3rd parties where applicable.

GUARANTEE

Where not faulty or damaged on delivery (for which see above) all non-disposable items are fully guaranteed for a minimum period of 12 months. Please see the relevant product insert for details.

PRIVACY

The Conair Group Limited collects your personal data in order to process and monitor the product orders that you have placed via our website and to facilitate the management of our after-sales service. Data marked with an asterisk (*) are required to process your order. Your order cannot be processed if you do not provide the required data.

Collected data are processed by our product packaging and shipping service providers, as well as by our hosting service provider, Salesforce , whose servers are located in the United States of America. Click here for more information about personal data recipients, as outlined in our Personal Data Protection Policy.

Collected data are kept for an initial period of 5 years from the date of your order. They are then kept in an intermediate archive for an additional 5-year period (to facilitate any actions related to the monitoring of product quality or safety).

In accordance with the General Data Protection Regulation, you have the right to access, rectify, delete, or object to the processing of your data for legitimate purposes. You may exercise your rights by sending an email to support@cuisinart.co.uk or by addressing a letter to Maplewood, Crockford Lane, Chineham, Basingstoke, RG24 8AL, including a photocopy of your ID.

FORCE MAJEURE

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.

INTELLECTUAL PROPERTY

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively the "Content") is and remains the property of Conair, our affiliates, our partners or our licensors, and is protected by United States and international copyright and other intellectual property laws.

The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are and remain the registered and/or common law marks of Conair, our affiliates, our licensors or our partners, in the United States and other countries, and are protected by United States and international trademark laws. All other Trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited license in Section 4 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, distributed, leased, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent. All rights not expressly granted herein are reserved by us.

LIMITED LICENCE

We grant you a limited, revocable, and non-exclusive license to access and make individual, private and non-commercial use ("Personal Use") of the Website subject to these Terms and Conditions. Please note that you may not frame or utilize framing techniques to enclose the Website or any portion thereof without our prior written consent.

The limited license set forth in this Section 4 does not include the right to: (i) modify or download the Website or any Trademarks or Content or any other portion of the Website (except caching or as necessary to view any of the foregoing); (ii) make any use of the Website or any Trademarks or Content or any other portion of the Website other than Personal Use; (iii) create any derivative work based upon either the Website or any Trademarks or Content or any other portion of the Website; (iv) collect account information for your benefit or the benefit of another party; (v) use any meta tags or any other "hidden text" utilizing our name or any Trademarks or Content or any other portion of the Website without our express written consent; or (vi) use software "robots", "spiders", "crawlers", or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We grant you a limited, revocable, and nonexclusive right to create a hyperlink to only the home page of the Website for Personal Use only. A website that links to our Website (i) may link to, but not replicate, any Trademarks or Content or any other portion of the Website; (ii) may not expressly state or imply that we are endorsing such website or its content or services or products; (iii) may not represent or imply that any relationship exists with us or misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, pornographic, offensive or controversial, and may contain only content appropriate for all ages; (v) may not refer to us or any Trademarks or our products or services without our prior written approval, or portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without our prior express written permission; and (vii) may not link to any page of the Website other than the home page. We may, in our sole discretion, and at any time request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the Website or any Trademarks or Content or any other portion of the Website terminates the limited license set forth in this Section 4 without prejudice to any other remedy provided by applicable law.

THIRD PARTY LINKS

We are not responsible for the content or operation of any product or service referred to on any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating and do not undertake to examine or evaluate, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit and/or to which you link.

ENTIRE AGREEMENT

These terms and conditions constitute the entire and only agreement between us.

Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party).

PERSONAL INJURY

All goods supplied must be used strictly in accordance with any applicable instructions. Except where we are negligent we accept no liability for injury or damage caused by the improper use of any goods.

PROVISO

The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for Fraud or injury caused by our negligence cannot be excluded.

CUSTOMER CARE & COMPLAINTS

If you have any queries regarding your purchase of goods from the www.cuisinart.co.uk website you can contact our Customer Care Centre by email at support@cuisinart.co.uk or click here to fill in our online form.

If you have a complaint about our products, company or website, please follow e-mail our Customer Care Centre: support@cuisinart.co.uk

We will endeavour to answer all concerns within 24 hours.

Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, The Conair Group Limited, are unable to resolve a complaint that you make within eight weeks you can take your complaint to CDRL. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:

Website: https://www.cdrl.org.uk/

Tel: 020 3540 8063

Telephone lines are open from 10am until 3pm Monday to Friday.

RECYCLING

You can now recycle your old Cuisinart electrical products with us.

If you are buying a new Cuisinart item, we will recycle your old product for free.

Why recycle?

Unwanted electrical equipment is the UK's fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

When you purchase one of our new products on-line please send us your old Electrical Product. (Postage costs are not covered by this offer).

Recycling Department, Conair Logistics, Unit 4 Revolution Park, Buckshaw Avenue, Buckshaw Village, Chorley, PR7 7DW

We will ensure that your old product is reused or recycled is a safe environmentally friendly manner avoiding landfill and the impact on the environment and health to humans and wildlife.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

The Conair Group Ltd is now officially registered with The Environment Agency as a 'Producer' in the UK Market with an obligation under the WEEE Directive. Our "Producer Registration Number" is WEE/DK0057TS

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

FREE RECIPE EBOOK WITH ICEM10U PROMOTION

Receive a copy of our recipe ebook when you purchase the ICEM10U Ice Cream Maker at Cuisinart.co.uk. A link to download your ebook will be sent by email to the address you used when placing your order at Cuisinart.co.uk. You must opt in to receive our marketing emails in order to receive your ebook. You can unsubscribe at any time.

FREE COFFEE BURR GRINDER PROMOTION (ends 1/12/25)

Receive a FREE Coffee Burr Grinder (Model DBM8V2U), RRP £59.99 when you purchase our Slim Espresso Machine (Model EM160U).

Open to mainland UK residents only for purchases made at cuisinart.co.uk.

Bonus product will be added to your basket automatically (no promo code required.) The free gift will be dispatched with the qualifying product or separately within 7-10 days of purchase. Delivery times may vary.

Free gift is subject to availability. No cash alternative; gift is non-transferable and cannot be exchanged. If qualifying purchase is returned, the gift must also be returned. Cannot be claimed in conjunction with any other offer, discount or promo code. Promoter reserves the right to amend or withdraw the promotion at any time. Fraudulent or incomplete claims will be disqualified