BRAND PROTECTION POLICY

Conair recognise that intellectual property infringement is a worldwide problem for brand owners and consumers. The illicit trade in counterfeit goods is damaging to business and dangerous to consumers; it funds elements of organised crime and has a serious negative effect to the global economy.

In order to protect the consumer we conduct online website/marketplace removals, investigations into counterfeit traders and support law enforcement officials in the criminal prosecution of any individual or company involved in counterfeiting.

We are committed to a long-term strategy of zero tolerance to the manufacture, distribution and sale of counterfeit goods.

PRODUCT RECALLS

Important Product Safety Notice – Limited Recall of Two Cuisinart BBQ Tool Sets

At Cuisinart, the performance, quality, and safety of our products are our highest priorities.

We have identified that a single production batch of the grill brush included within the following two Cuisinart BBQ Tool Sets does not meet our stringent quality standards. In extremely rare circumstances, the bristles may become detached during use, which could present a potential safety hazard.

As a precaution, we are conducting a voluntary recall of the affected products.

Only the following products are affected:

CGS5020EU – Cuisinart BBQ Tool Set

CGSW13EU – Cuisinart BBQ Tool Set

No other Cuisinart BBQ products or accessories are affected by this recall.

If you own one of the affected products listed above, please stop using the grill brush immediately and contact our Customer Service Team for a credit or refund.

How to identify your product

You can find your product's model number on the product itself. If you're unable to locate it or are unsure which model you have, please contact our Customer Services team, who will be happy to help identify your product and provide further assistance.

Contact Us

If your product is affected, please contact our Customer Service Team:

Email: support@cuisinart.co.uk

Telephone: 0370 240 6902 (Monday to Friday, 9:00am – 5:00pm)

Please do not return the product to the retailer where it was purchased, as they will not be able to process the recall.

We take our responsibility for customer safety extremely seriously and are committed to providing products of the highest quality. We sincerely apologise for any inconvenience this may cause and thank our customers for their understanding and continued loyalty.