Returns & Exchanges

Christmas Extended Returns

We are happy to refund or exchange purchases until Friday 11th January 2019 on any item/s purchased between Friday 9th November and Friday 28th December 2018, provided the item/s are returned in perfect condition (unused and in resalable condition). Standard T&Cs apply.


We accept returns of all items within 14 days of receipt. Unless faulty, items must be returned in an unused state with all original packaging. 


Return postage is free of charge using the Collect Plus service. To obtain your label please follow these instructions - 

1. Visit the account login page in the top right navigation of our website. 

  • If you are a guest user, please enter the order details under the "Check an Order" section.  
  • If you are a registered user, please go to the "orders" tab once logged in, and follow the online instructions. 

2. Complete the details requested, including your reason for return and submit. 

3. A link to Collect Plus will open which will alow you to generate a pre paid postage label. 

4. Package your return securely and take to your nearest Collect Plus drop off location. 

When sending your item back, please enclose your name, address, telephone number and proof of purchase. You can also post directly to - 

Customer Care Centre
Conair Logistics
Unit 4, Revolution Park
Buckshaw Avenue
Buckshaw Village

If you are returning a faulty item, please include a brief description of the fault identified.

For more information please see our Terms and Conditions