RETURNS & EXCHANGES
Christmas Returns
Orders placed in November or December 2023 will be offered an extended return period to the 31st January 2024 (except for CustomFX items). In order to return an item outside of the standard 14 days please contact customer service, who will be happy to help you with the process.
Returns
We hope you enjoy using your Cuisinart product, but understand at times you may need to return or replace items.
Unless faulty, items must be returned in an unused state with all original packaging.
If you change your mind about your purchase, you should notify us within 14 days of delivery. Within this 14 day period, you can manage your return online following the below steps.
I ordered as a guest | I ordered through my account |
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When sending your item back, please enclose your name, address, telephone number and proof of purchase (and it the item is faulty, a brief description of the fault).
You can also post directly to -
Customer Care Centre
Conair Logistics
Unit 4, Revolution Park
Buckshaw Avenue
Buckshaw Village
Chorley
PR7 7DW
If it is beyond 14 days since you received your purchase, please contact our customer service team to discuss your options
If you receive a faulty or damaged item - or there is an item missing from your order - please notify us within 30 days of delivery and we will arrange a replacement. Please either contact us or email ukinfo@conair.com. No claim will be accepted outside this time limit.
Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods.
When sending your item back, please enclose your name, address, telephone number and proof of purchase (and it the item is faulty, a brief description of the fault).
For more information please see our Terms & Conditions.