Coronavirus Update

We take the health & safety of our customers and colleagues seriously, and understand that these are worrying times for everyone. In response to the coronavirus outbreak, we and our partners are continually updating the measures being put in place surrounding delivery, returns and customer service.

We aim to keep you in the know with the most up to date information, but because the situation is complex and evolving rapidly, things may change, so please check back here for the latest updates.

We’re still here for you

Our website remains open for business and rest assured we are closely monitoring every development making sure everything we do is right for you, in line with government and World Health Organisation guidelines – plus we are also taking some steps ourselves to help things run smoothly during the COVID-19 outbreak.

Warehouse processes

Home delivery is still currently available for orders placed online. However, we have made some changes to our warehouse and ways of working to protect our colleagues. Our teams are working in reduced numbers, and preparing to send orders in line with strict hygiene processes in order to protect both themselves and our customers. As a result, orders are taking slightly longer to process and dispatch than normal. We thank you for your patience.

We would like to thank all of our warehouse colleagues for their commitment to our customers during this time.

We are monitoring the situation on a daily basis, and will make all necessary changes to safeguard our colleagues.


All delivery from remains FREE. Please allow 5-7 working days for delivery.

Our carrier, DPD, are still delivering at present – although there may be some short delays in getting your orders to you due to circumstances. They have introduced several processes for contact free delivery to ensure safety for both driver & customers, including:

  • Customers can nominate a safe place for delivery, either through the DPD App or by following the instructions in your notification email
  • Customers who are self-isolating can leave a note on the front door telling the driver where to leave the parcel
  • You will no longer be asked to sign for any parcels


We are extending the period in which customers will be able to return purchases - from 14 days to 60 days. Please see our returns information for more details

Many Collect Plus stores and Post Office counters remain open wherever possible for returns. A very small number of stores are currently closed. Please check Collect+ or Royal Mail

Customer Service

We are currently unable to accept calls to our customer service centre. However, our team are working normal business hours to support our customers. For urgent enquiries please use our live chat during business hours, email or submit an enquiry online and our team will get back to you as soon as possible

For more information or concerns, visit the ‘Help’ pages on our website or check ‘My Account’

Thank you

We hope this is a little bit of comfort in unsettled times - we'll be monitoring the situation as it progresses and updating this page with any new information. Take care and thanks for your continued support.